Sales & Partner Development — SALESmanago
2025
SaaS · Spain & LATAM · Cracow — Remote
- Generated and qualified pipeline across SMB, mid-market and enterprise accounts (4–11 SQLs/month), supporting early-stage revenue in Spain & LATAM.
- Developed and qualified partner pipeline, identifying and engaging agency partners within the SaaS ecosystem.
- Conducted consultative discovery with stakeholders, including C-level, collaborating with Partner Managers on opportunity development and co-selling initiatives.
Technical Support Engineer (Microsoft 365 / Azure) — UST
2023 – 2025
Gdansk — Remote
- Provided L1 technical support for enterprise users across Microsoft 365 and Azure environments, ensuring service continuity and user experience.
- Diagnosed and resolved issues related to Active Directory, DNS, connectivity (LAN/WAN, TCP/IP) and cloud services, applying structured troubleshooting methodologies.
- Managed incident triage, stakeholder communication and escalation to L2 teams, contributing to service stability in multilingual enterprise environments.
Customer & Sales Development (SMB) — Madrigal Marketing
2023 – 2025
Spain & LATAM · Alicante — Remote
- Generated outbound and inbound pipeline, conducting consultative discovery and qualification for SMB clients across Spain & LATAM.
- Progressed into full-cycle sales, managing demos, negotiations and closing deals (~€2,500 ACV).
- Advised clients on tailored solutions, aligning business needs with digital and SaaS services to drive adoption and retention.
Partner Operations Specialist (Microsoft Ecosystem) — Cognizant
2022 – 2023
EMEA / Canada / LATAM · Gdansk
- Supported partner relationships across EMEA, Canada and LATAM within the Microsoft ecosystem, acting as a key point of contact for partner queries.
- Supported partners on program eligibility, incentives and operational processes, ensuring alignment with Microsoft program requirements.
- Collaborated with cross-functional teams — sales, finance, operations — to support partner onboarding, compliance and program execution.
Account Manager, Inbound / Technical — GoDaddy (Teleperformance)
2021 – 2022
Barcelona
- Managed inbound customer relationships across Spain & LATAM, supporting retention, renewals and account growth in a B2B environment.
- Advised customers on Microsoft 365 and web security solutions, driving product adoption through consultative selling, upselling and co-selling initiatives.
- Translated customer needs into technical and commercial solutions, aligning business requirements with scalable cloud and web services.
Sales Development Representative (B2B) — Red Nodos
2021
Jerez de la Frontera
- Qualified inbound and outbound opportunities, supporting early-stage pipeline development.
- Coordinated onboarding processes and collaborated with internal teams to ensure smooth handover and delivery.
- Combined business and technical expertise (Microsoft 365, Azure) to conduct consultative discovery and align partner and client needs with scalable cloud solutions.